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Case Solution
In Loco Parentis?: The Purchaser Role in Managed Care
The Challenge Facing the U.S. Healthcare Delivery System
Working with Your "Shadow Partner" in the Healthcare Industry (A)
Structural Problems of Managed Care in California and Some Options for Ameliorating Them
QuickMedx, Inc.
Baxter International: OnCall as Soon as Possible?
Performance Management at Intermountain Healthcare
Deaconess-Glover Hospital (F)
Process Improvement in Stanford Hospital's Operating Room
Analyzing Emergency Rooms service problems through the Service Activity Sequence
Forecasting Demand for Food at Apollo Hospitals
Changing Physician Behavior
The Challenge of Access to Oncology Drugs in Canada
British Columbia's Pharmanet Project
The Promises and Constraints of Consumer-Directed Healthcare
The Brave New World of Valuing Life Sciences and Healthcare Enterprises
American Medical Association-Sunbeam Deal (C): The Denouement
Patient Flow at Brigham and Women's Hospital (A)
Hopital de Pontoise
Deaconess-Glover Hospital (D)
Raiser Senior Services--The Stratford (B)
Healthware S.p.A. - From an Underdeveloped Region of Italy - Can it be a Global Firm?
Connectivity in Health Care
Partners HealthCare System, Inc. (A)
American Medical Association-Sunbeam Deal (B): The Deal Collapses
Hospital Clinic de Barcelona
Patient Flow at Brigham and Women's Hospital (B)
Paperless Healthcare: Progress and Challenges of an IT-Enabled Healthcare System
Customers in Health Care
Deaconess-Glover Hospital (C)
President and the Power of the Purchaser: Consumer Protection and Managed Care in the United States
Deaconess-Glover Hospital (E)
Shared Decision Making
Innovative Healthcare Delivery
Collaborating to Improve
Infection Control at Massachusetts General Hospital
Reading Rehabilitation Hospital: Implementing Patient-Focused Care
Note on Managed Care
Aspect Medical Systems
Measuring Physician Contribution to the Healthcare Safety Net
Complexity and Error in Medicine
Oxford Health Plans (A): Specialty Management
Implementing an Electronic Health Record at the Central City Medical Group
Apollo Hospitals of India (A)
Middletown General Hospital Emergency Department Observation Unit Analysis Exercise
Nanjing Gulou Hospital: Honoring the Heritage and Building the Future
Press Ganey and HCAHPS
American Medical Association-Sunbeam Deal (A): Serpent on the Staff Meets Chainsaw Al
Lean Process Improvements at Cleveland Clinic
West German Headache Center: Integrated Migraine Care
Abiomed and the AbioCor Clinical Trials (A)
Structural and Organizational Issues in Patient Safety: A Comparison of Health Care to Other High-Hazard Industries
Paediatric Orthopaedic Clinic at the Children's Hospital of Western Ontario
Medicine, Incentive Compensation, and the Law
Mistake-Proofing Healthcare: Why Stopping Processes May be a Good Start
Information Technology and Clinical Operations at Beth Israel Deaconess Medical Center
Partners HealthCare System, Inc. (B): Cardiac Care Improvement
Sof-Optics, Inc. (A)
Boston Medical Group
Four Principles of Biomedical Ethics: Definitions and Examples
Dental Associates of Northern Virginia (B)
The Ritz-Carlton Hotel Company: The Quest for Service Excellence
Porcini's Pronto: "Great Italian cuisine without the wait!"
Ritz-Carlton Hotel Co.
Four Seasons Goes to Paris:
Business Intelligence Software at SYSCO
Ritz-Carlton: Using Information Systems to Better Serve the Customer, Spanish Version
Four Seasons Hotels and Resorts
Kimpton Hotels - Setting Prices on Priceline (C )
WrapItUp: Developing a New Compensation Plan, Spanish Version
Taco Bell Corp. (Abridged Update)
Orient-Express Hotels, Portuguese Version
Au Bon Pain: A Presentation by Gary Aronson and Brian McEvoy, Video
GuestFirst Hotel (A): Customer Loyalty
McDonald's Corp. (Condensed), Spanish Version
Taco Bell, Inc.--1983-94
Yum! Brands, Inc: A Corporate Do-Over
Parker House (B)
Wyndham International: Fostering High-Touch with High-Tech
Playa Dorada Tennis Club: Expansion Strategy
Calveta Dining Services, Inc.: A Recipe for Growth?, Spanish Version
Majestica Hotel in Shanghai?
Shangri-La Hotels and Resorts: Achieving Service Leadership
Mongols BBQ
Camp Lakeview
Fairfield Inn (A)
Courtyard by Marriott
Caruso's Pizza (Condensed), Spanish Version
Three Jays Corporation, Spanish Version
Blackshop Restaurant
Delta Grand Pacific Hotel
Golden Arch Hotel: McDonald's Adventure in the Hotel Industry
Warsaw Marriott: New Competition for Warsaw's Marriott Hotel
Kimpton Hotels - Setting Prices on Priceline (A)
Americana (A)
McDonald's Corp.
GuestFirst Hotel (B): Taking Advantage of Panel Data
Kimpton Hotels - Setting Prices on Priceline (B)
Americana (B)
Westin Hotels and Resorts: Operations of a Lifestyle Experience
Au Bon Pain: Interviews with Ron Shaich and Len Schlesinger, Video
Marriott's Rancho Las Palmas Resort
Dunfey Hotels Corp.
Au Bon Pain: The French Bakery Cafe, the Partner/Manager Program
Applichem (A) (Abridged)
Barilla SpA (A)
Le Petit Chef
Cradle-to-Cradle Design at Herman Miller: Moving Toward Environmental Sustainability
Six Sigma Quality at Flyrock Tires
Esterline Technologies: Lean Manufacturing
Du Pont Kevlar Aramid Industrial Fiber (Abridged)
Connor Formed Metal Products
Spir-it, Inc. (A): Building the Business
Stermon Mills, Inc.
Air Products and Chemicals, Inc.: MIS Reorganization (A) & Project ICON (A) (Abridged)
Dynatrol Corp.: Andover Assembly Division
Hewlett-Packard Co.: DeskJet Printer Supply Chain (B)
Fabritek Corp., Spanish Version
Loctite Corp.
Process Control at Polaroid (A)
Buckman Laboratories (B)
Tokyo Electron Ltd
Crown Equipment Corp.: Design Services Strategy
Cleveland Cliffs Inc. and Lurgi Metallurgie GmbH - The Circored Project: Building a First-of-Its-Kind Iron Ore Reduction Plant (A)
Paper and More (A)
Taiwan Semiconductor Manufacturing Co.: The Semiconductor Services Company
Australian Paper Manufacturers (B)
Du Pont's Artificial Intelligence Implementation Strategy
Coordination: An Overview
Rich-Con Steel, Spanish Version
Pumping Iron at Cliffs & Associates: The Circored Iron Ore Reduction Plant in Trinidad
Demand and Supply Forecasting at Air Products--Electronics Specialty Materials
Vickers, Inc.: Omaha Plant
ITT Automotive: Global Manufacturing Strategy--1994, Spanish Version
Leitax (A)
Innovation at 3M Corp. (B), Spanish Version
Managing Innovation at Nypro, Inc. (B), Spanish Version
Alto Chemicals Europe (C)
Ford vs. GM: The Evolution of Mass Production (A)
Bottling at Creemore Springs Brewery
Toy World, Inc.: An Operations Perspective
MicroAge, Inc.: Orchestrating the Information Technology Value Chain
Manville Corp. Fiber Glass Group (C) (Abridged)
Trends in the United States Steel Market--1980-96
Braun AG: The KF 40 Coffee Machine, Epilogue
Crown Equipment Corp.: Design Services Strategy, Epilogue
R.R. Donnelley & Sons: The Digital Division
Cummins, Inc.: Building a Home Community for a Global Company
Chaparral Steel: Rapid Product and Process Development
Role and Relevance of Refocused Inventory: Supply Chain Management Solutions
Cleveland Cliffs Inc. and Lurgi Metallurgie GmbH - The Circored Project: Turning a First-of-Its-Kind Iron Ore Reduction Plant into a Commercial Success (B)
The LEGO Group: Publish or Protect?, Spanish Version
Fate of the Vasa, Spanish Version
Orion Bus Industries: Contract Bidding Strategy
Ceramics Process Systems Corp. (B)
Workplace Safety at Alcoa (A), Spanish Version
Ace Quality Improvement Exercise (A)
Westinghouse Electric Corp.: Automating the Capital Budgeting Process (B2)
Vandelay Industries, Inc., Spanish Version
Unichema
Digital Equipment Corp.: The Kodak Outsourcing Agreement (A)
Vallourec's Venture into Metal Injection Molding, Spanish Version
Southern Pulp and Paper
Deere & Co. Worldwide Logistics
PPG: Developing a Self-Directed Work Force (B)
Manville Corp. Fiber Glass Group (A)
LongXi Machinery Works: Quality Improvement (B)
Managing Innovation at Nypro, Inc. (A)
Connecticut Spring and Stamping Corp. (C)
General Instrument (A)
The Hybrid Vehicle Market
Vitreon Corp.: The Hyalite Project
General Motors Technical Center India - Powertrain Engineering
Tombow Pencil Co. Ltd.
Samsung International, Inc.
Allegheny Ludlum: Research and Engineering Resource Allocation
Bush Boake Allen, Chinese Version
Altoona Corp.: Computer Products Division
UCB: Managing Information for Globalization and Innovation (A) (Abridged)
Gentle Electric Co.
PPG: Developing a Self-Directed Work Force (A), Spanish Version
Integron, Inc.: The Integrated Components Division (ICD)
Hewlett-Packard Co.: DeskJet Printer Supply Chain (A)
Australian Paper Manufacturers (A)
Exploration vs. Exploitation, Module Note
Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges
Applichem (A)
Claire McCloud
Corning Glass Works: The Z-Glass Project
Copeland Corp.: Evolution of a Manufacturing Strategy--1975-82 (A)
Helio Polymer Enterprises
LongXi Machinery Works: Quality Improvement (A)
Linking Strategy and Innovation: Materials Technology Corp.
Buckman Laboratories (A)
Northco (A)
Incat
Cook Composites and Polymers Co., Chinese Version
Designing Optimal Capacity Planning Strategies
Stermon Mills Inc.: An Options Approach
Lithonia Lighting
PPG: Developing a Self-Directed Work Force (C)
Ford vs. GM: The Evolution of Mass Production (B)
FMC Aberdeen
Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances
Hamptonshire Express
Barnes & Noble: Managing the E-Book Revolution
Warner Bros. Entertainment
Alibris (A)
Amazon.com (C)
Encyclopaedia Britannica (B)
Tele-Communications, Inc. (A): Cascading Miracles
Sun Microsystems: Realizing the Potential of Web Technologies
Prodigy Services Co. (C)
Singapore TradeNet: Beyond TradeNet to the Intelligent Island
Process Control at Polaroid (B)
Liferay: A Portal and Content Management Platform
Singapore Unlimited: Building the National Information Infrastructure, Portuguese Version
Amazon.com (D)
Mercury Rising: Knight Ridder's Digital Venture
Mercer Management Consulting's "Grow to Be Great" (D): The Knowledge Management Framework
Employing Wiki for Knowledge Management as a Collaborative Information Repository: An NBC Universal Case
Information Services in the U.S. Economy: Value, Jobs, and Management Implications
Kodak Business Imaging Systems Division
Napster and MP3: Redefining the Music Industry
barnesandnoble.com (C)
Tele-Communications, Inc. (B): The Empire Strikes Back
General Electric Canada: Designing a New Organization
Naxos: Changing the World of Classical Music
Ad Classification at Right Media
The Impact of Illegal Peer-to-Peer File-Sharing on the Media Industry
Tele-Communications, Inc.: Accelerating Digital Deployment
Pandora Radio: Fire Unprofitable Customers?
KKBOX.com
Monster.com
Mercer Management Consulting's "Grow to Be Great" (A): The Growth Initiative
Amazon.com (B)
Napster: Catalyst for a New Industry or Just Another Dot.Com?
Beyond Online Search: The Road to Profitability
Metreke Cards, Spanish Version
Cinemex, Spanish Version
Toybox: Managing Dynamic Digital Projects
High-Definition TV: The Grand Alliance
General Dynamics and Computer Sciences Corp.: Outsourcing the IS Function (D)
CBS.MarketWatch
Wildfire Communications, Inc. (D)
Prodigy Services Co. (A), Supplement
Sony Broadcast and Professional Europe: Becoming a Virtual Company
Wildfire Communications, Inc. (C)
Information System Strategy at Neelkanth Drugs
Wildfire Communications, Inc. (B)
PSA: The World's Port of Call
Encyclopaedia Britannica (A)
Prodigy Services Co. (B)
Note on Information Technology and Strategy
barnesandnoble.com (B)
Music Downloads
Sapient Consulting: Enriching Experience Using Hybrid Agile Approach
Teaming for Time: The 6 AM Delivery Project at The Boston Globe (A)
BlazeClan Technologies: Cloud Computing Adoption in India
Oz TV
Long Battle for an Instant Messaging Standard
Borders Group, Inc.
Ascent Media Group (A)
Cyberpreneur's Wake-up Call: Cyber Security and Millennial Talent Crises
Mudra Communications
Vietnam's Embrace of ICT for Economic Development: Success and Future Challenges
CBS Evening News
Air Products and Chemicals, Inc.: MIS Reorganization (B)
Mercer Management Consulting's "Grow to Be Great" (C): The Book
EIU's ViewsWire: New Wine in a New Bottle
Stages Theory: A Framework for IT Adoption and Organizational Learning
Amazon: Success, Survival or Suicide?
Microsoft's Go-to-market Strategy for Azure in India
Launch
America Online: Using Information Technology to Better Serve the Customer
Teaming for Time: The 6 AM Delivery Project at The Boston Globe (B)
Charles Veillon, S.A. (A)
Toronto Sun and Caribana
Ushahidi
Amazon.com (A)
Confronting the Information Age: Strategy, Copyright, and Digital Intellectual Goods
Pearson's Successmaker: Putting the Customer First in Transforming Product Development Processes
Gain Sharing at Star Cablevision Group
Alibris (B)
barnesandnoble.com (A)
Slouching Toward Broadband
Edmund's--www.edmunds.com, Supplement
Mercer Management Consulting's "Grow to Be Great" (B): Going Ahead with the Book
Decathlon China: Using Social Media to Penetrate the Internet Market
Scientific Glass Incorporated: Inventory Management (Brief Case)
Innovation at 3M Corp. (A)
Wyeth Pharmaceuticals: Spurring Scientific Creativity with Metrics
Procter & Gamble: Electronic Data Capture and Clinical Trial Management
Genetic Testing and the Puzzles We Are Left To Solve (I): Insurance Fraud?
Merrimack Pharmaceuticals, Inc. (A)
Genetic Testing and the Puzzles We Are Left To Solve (J): The Role of Insurance in Patient and Physician Decisions
Genetic Testing and the Puzzles We Are Left To Solve (K): Wrongful Termination
Discovering the Future: R&D Strategy at Merck
National Innovation Systems and Comparative Industry Evolution
Heartport, Inc.
Genetic Testing and the Puzzles We Are Left To Solve (L): Employer DNA Banks
Genetic Testing and the Puzzles We Are Left To Solve (H): Should Doctors Lie to Insurance Companies?
Genetic Testing and the Puzzles We Are Left To Solve (F): Human Resources and the Issue of Employment Discrimination
The Morrison Company, Spanish Version
eBusiness@Novartis
Manufacturing at ALZA: The Right Prescription? (C)
Pfizer's Centers for Therapeutic Innovation (CTI)
Merrimack Pharmaceuticals, Inc. (B)
HydroCision, Inc.
Eli Lilly and Co.: Manufacturing Process Technology Strategy--1991, Spanish Version
MedSource Technologies, Portuguese Version
Moore Medical Corp.
Sorenson Research Co. (Abridged), Spanish Version
Novartis: The Challenge of Success (B)
Merck: Investing in Science-Based Business (Abridged)
Eli Lilly: The Evista Project
PerkinElmer - Developing Products in China for China
Merck's U.S. Managed Distribution Program for the HIV Drug Crixivan
Walton Instruments Manufacturing--1980
Alnylam Pharmaceuticals: Building Value from the IP Estate
New Frontiers in Target Discovery and Validation
Endius Inc.: Alternatives for Developing a New Medical Device
Baxter Healthcare Corp.: ASAP Express, Spanish Version
Genetic Testing and the Puzzles We Are Left To Solve (G): Secret Testing
Manufacturing at ALZA: The Right Prescription? (B)
Genzyme: Engineering the Market for Orphan Drugs
Millennium Pharmaceuticals, Inc. (B)
Thomas Medical Systems Outsourcing Policy (Abridged) (A)
Thomas Medical Systems Outsourcing Policy (C)
Genetic Testing and the Puzzles We Are Left To Solve (D): Discovery of "Nonpaternity"
Searle Medical Instruments Group (Abridged)
Genetic Testing and the Puzzles We Are Left To Solve (M): Funding Genetic Therapy
Genetic Testing and the Puzzles We Are Left To Solve (E): Prenatal Testing
Drugstore.com
Eli Lilly and Co.: The Flexible Facility Decision--1993
Bergerac Systems: The Challenge of Backward Integration
Thomas Medical Systems Outsourcing Policy (B)
Genetic Testing and the Puzzles We Are Left To Solve (B): How Test Accuracy Levels Can Alter Decisions
Genetic Testing and the Puzzles We Are Left To Solve (A): Consideration for Family Members
Guidant: Cardiac Rhythm Management Business (A)
Novartis: The Challenge of Success (C)
Midco Pharmaceuticals
Pharma Giants: Ready for the 21st Century?
Guidant: Cardiac Rhythm Management Business (B)
Novartis: The Challenge of Success (D)
Eli Lilly and Co.: Drug Development Strategy (A)
Molding the Impossible: The NYPRO/Vistakon Disposable Contact Lens Project
Inhale Therapeutics: Executing and Growing the Business Model
Genetic Testing and the Puzzles We Are Left To Solve (C): Informing Individuals Against the Wishes of Family Members
Thomas Medical Systems Outsourcing Policy (A)
Align Technology, Inc.: Matching Manufacturing Capacity to Sales Demand
Novartis: The Challenge of Success (A)
Note on New Drug Development in the United States
Manufacturing at ALZA: The Right Prescription? (A)
GlaxoSmithKline: Reorganizing Drug Discovery (A)
Novo Nordisk A/S: Designing for Diabetics, Epilogue
Novo Nordisk A/S: Designing for Diabetics
Eli Lilly and Co.: Drug Development Strategy (B)
IDEO Product Development
Cisco Systems, Inc.: Implementing ERP
The Dabbawala System: On-Time Delivery, Every Time
Bain & Co., Inc.: Making Partner
Bridges to Excellence: Bringing Quality Heath Care to Life
Millennium Pharmaceuticals, Inc. (A)
Father's Love: Novazyme Pharmaceuticals, Inc.
eLance.com: Building a Professional Services Marketplace
Cultivating Capabilities to Innovate: Booz.Allen & Hamilton, Chinese Version
Elephant Walk Thru
Venture Law Group (B)
Genentech--Capacity Planning
Enbrel: The Sting of Success
Lean at Wipro Technologies, Portuguese Version
Vertex Pharmaceuticals: R&D Portfolio Management (C)
KPMG Peat Marwick U.S.: One Giant Brain, Spanish Version
Intellectual Property Exchange (B)
Monsanto and the Monarch Butterfly
Tim Hertach at GL Consulting (B)
Coopers & Lybrand in Hungary (B)
Google Inc.: Launching Gmail
Realizing the Promise of E-Business: Developing and Leveraging Electronic Partnering Options
American Management Systems, Inc.: The Knowledge Centers
Scantran
Eggrock Partners, LLC (A)
Destiny WebSolutions, Inc.
A & S Software: Evolving Business Models
Professional Services, Module Three: Internal Strategy of Organizational Design
&Samhoud Service Management, Spanish Version
Mozilla Foundation: Launching Firefox 1.0 (A)
Professional Services, Module Seven: Becoming a Professional
Centagenetix (A): Building a Business Model for Genetic Longevity
Tim Hertach at GL Consulting (C)
Tata Consultancy Services: A Systems Approach To Human Resource Development
Vertex Pharmaceuticals: R&D Portfolio Management (B)
Coopers & Lybrand in Hungary (C)
Red Hat Global Support Services: The Move to Relationship-based Customer Servicing and Knowledge-centered Support
Market Segmentation Strategies and Service Sector Productivity
Eggrock Partners, LLC (B)
Professional Services, Module Six: Succeeding in PSFs
Infosys Consulting in 2011
Yodlee Inc.--The VerticalOne Integration (A)
Knowledge Management at Katzenbach Partners, LLC
Critical Mass: The IT Creativity Challenge
Logistics Service Providers in Internet Supply Chains
DoubleClick, Inc.: Gathering Customer Intelligence
Gerson Lehrman Group
Cisco Systems Architecture: ERP and Web-enabled IT
Votia Empowerment AB (A)
Booz.Allen & Hamilton: Vision 2000, Spanish Version
Novell: World's Largest Network Software Company
Tom Tierney at Bain & Co. (A), Spanish Version
Davis, Lloyd, Young, & Donovan
XUMA
Jamcracker
Family Feud: Andersen vs. Andersen (A), Chinese Version
Professional Services, Module Four: Managing the Organization Through Processes
Family Feud: Andersen vs. Andersen (B)
Overview of E-Business Pricing Models
HCL America
Biogen, Inc.: rBeta Interferon Manufacturing Process Development
Cooke & Rodak LLP
NeuroTherapy Ventures: Catalyzing Neurologic Innovations
General Dynamics and Computer Sciences Corp.: Outsourcing the IS Function (A)
KPMG Peat Marwick: The Shadow Partner, Spanish Version
The First Six Months: Launching a PSF Career
Votia Empowerment AB (B)
Sam Silver's Decision
Centagenetix (B)
Space Shuttle
General Dynamics and Computer Sciences Corp.: Outsourcing the IS Function (A) and (B) (Abridged)
Tim Hertach at GL Consulting (A)
First Virtual Holdings, Inc. (B)
IBM Technology Group
Wipro Technologies: The Factory Model
Secom: Managing Information Security in a Risky World
Intellectual Property Exchange (A)
Tim Hertach at GL Consulting (D)
Coopers & Lybrand in Hungary (A)
UPS and HP: Value Creation Through Supply Chain Partnerships
Knowledge Management at Ernst & Young
Strategic Services at Andersen Consulting
Yodlee Inc.--The VerticalOne Integration (B)
World Wide Technology and ClearOrbit: Enabling Supply Chain Collaboration
e-Consulting, Spanish Version
In Vivo to in Vitro to in Silico: Coping with Tidal Waves of Data at Biogen
Genzyme and the Research Ethics Questions Associated with Its NeuroCell-PD (TM) Trials
Influencing Customer Behavior in Service Operations
Fsas: Fujitsu Support and Service, Inc.
General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (C)
International Profit Associates
Microsoft Server & Tools (B)
Alexander Bandelli (B)
Tata Consultancy Services: Sustaining Growth Momentum in China 2010
MorphoSys AG: The Evolution of a Biotechnology Business Model
Microsoft Server & Tools (C)
Life Sciences Revolution: A Technical Primer
Jewellworld.com: Leading Web-Based IT Development in the Jewellery Industry
Baria Planning Solutions, Inc.: Fixing the Sales Process, Spanish Version
WeServeHomes.com
IntellectExchange, Inc.
Frameworks for General Management and Operations Consulting
Services Supply Management: The Next Frontier for Improved Organizational Performance
CIGNA Property and Casualty Reengineering (A)
Auctionwire's Vicious Circle
Overview of the Professional Services Course
Managing Business Risk of Information Technology
Microsoft Security Response Center (A)
AGENCY.COM (B): Managing Rapid Growth
Monster.com: Success Beyond the Bubble
General Dynamics and Computer Sciences Corp.: Outsourcing the IS Function (B)
Adobe Systems, Inc.
AGENCY.COM (A): Launching an Interactive Service Agency
Infosys Technologies: Improving Organizational Knowledge Flows
Acorda Therapeutics: Rebuilding the Spinal Cord
Cisco Systems: Web-enablement
Mcavan Advertising
Microsoft IT India
EXACT Sciences Corp.: Commercializing a Diagnostic Test
Microsoft Server & Tools
PadFone vs. FonePad
Intel Capital: The Berkeley Networks Investment
Proteome Systems Limited: The First Five Years
Reinventing the Practices of Distance Information Systems Development: CGI and the Hubble Project - Part A
Tom Tierney at Bain & Co. (C)
Prodigy Network: Democratizing Real Estate Design and Financing
Australian Motors Ltd.
Zipcar: Influencing Customer Behavior, Chinese Version
Colliers International Property Consultants
Technical Note: Lease vs. Buy Decisions for Technology
Studio Realty
A Student's Dilemma: Rent or Buy?
Grosvenor Park
Alexander Bandelli (A)
IKEA's Global Sourcing Challenge: Indian Rugs and Child Labor (A)
Zara: IT for Fast Fashion
Sport Obermeyer Ltd.
Mercadona
AmazonFresh: Rekindling the Online Grocery Market
Store24 (A): Managing Employee Retention
iPremier (A): Denial of Service Attack (Graphic Novel Version)
VF Brands: Global Supply Chain Strategy
IPremier Co. (A): Denial of Service Attack
KL Worldwide Enterprises, Inc.: Putting Information Technology to Work
Seven-Eleven Japan Co.
Holt Renfrew
iPremier (C): Denial of Service Attack (Graphic Novel Version)
Ruentex Industries Ltd. and Liz Claiborne, Inc.
Texas Instruments: Time Products Division
Tradelink Electronic Commerce Ltd.: Implementation Strategy
Laurence & Ralph: The Basic Economics of Capacity and Inventory
Cyberservice: Taming Service Marketing Problems with the World Wide Web
Barilla SpA (D): JITD Problem Resolution
Wired Wellington: The Info City Project and the City Link Network
Extricity, Inc.
Paving the Information Superhighway
US Office Products (A)
Procter & Gamble: Improving Consumer Value Through Process Redesign, Spanish Version
Li & Fung: Internet Issues (A), Spanish Version
Zara: Managing Stores for Fast Fashion, Spanish Version
Mitchells/Richards
Strategies to Detect and Reduce Counterfeiting Activity
Business Intelligence Strategy at Canadian Tire
Sothebys.com
Henkel Iberica (A)
Manager's Primer in Electronic Commerce
US Office Products (B): Operational and Financial Restructuring
Online Grocery Retailing: Building the Last Mile to the Customer
Casto Travel
New Balance Athletic Shoe, Inc., Chinese Version
Auto Collection: Ford's Better Idea for Selling Cars and Trucks
Supply Chain Management at World Co. Ltd., Spanish Version
Mary Kay Inc.: Direct Selling and the Challenge of Online Channels
Toyota: Demand Chain Management
SchmidtCo (A)
Merchandising at Nine West Retail Stores
Massimo Menichetti
RFID at the METRO Group
Herman Miller (A): Innovation by Design
Security Breach at TJX
Palliser Furniture Ltd.: The China Question
Global Knowledge Management at Danone (A) (Abridged)
MindSpring
Laura Ashley (C): Rebuilding and Transforming a Global Brand
Nivea (A), Spanish Version
IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion
Sunshine Fashion: Fraud, Theft and Misbehaviour among Employees
How Do Customers Judge Quality in an E-Tailer?
CompUSA: The Computer Superstore
Focus on Diamond Retailing: Blue Nile, Zales, and Tiffany
Interface's Evergreen Services Agreement
Internet Enabled Collaborative Store Ordering: Veropoulos Spar Retailer (B)
Barilla SpA (C), Chinese Version
Magazine Luiza: Building a Retail Model of "Courting the Poor"
Laura Ashley and Federal Express Strategic Alliance, Portuguese Version
Store24 (B): Service Quality and Employee Skills, Spanish Version
Paper and More
Sears, Roebuck and Co. (A): Turnaround, Spanish Version
Amazon.com's European Distribution Strategy
7-Eleven
Polo Ralph Lauren & Luen Thai: Using Collaborative Supply Chain Integration in the Apparel Value Chain
Merloni Elettrodomestici SpA: The Transit Point Experiment
Marshall Industries
Whistler Corp. (A)
Tech Data Corp.
IPremier Co. (B): Denial of Service Attack, Spanish Version
Executive Shirt Co., Inc.
J.C. Penney: Fashioning a Retailing Nervous System for the Future
Dore-Dore, Spanish Version
Digital Certificates and Signatures: Microsoft Corp.
Extending an Electronic Trade Network to Sustain Competitive Advantage
ToyWorld, Inc.: Information Technology Planning
Supply Chain Optimization at Hugo Boss (A), Spanish Version
Braun AG: The KF 40 Coffee Machine, Spanish Version
Discovering Hidden Gems: The Story of Daryl Morey, Shane Battier, and the Houston Rockets (B)
Moneyball (A): What Are You Paying for?
SweetWater
NASCAR: Every Second Counts - Helping Win from the Pits
THEOTIS WILEY - Confidential Instructions For Theotis Wiley's Agent
Discovering Hidden Gems: The Story of Daryl Morey, Shane Battier, and the Houston Rockets (A)
REI Rentals
Teradyne Corp.: The Jaguar Project
American Connector Co. (A)
IBM Corp. Turnaround
Jharna Software: The Move to Agile
MediaTek: From Feature Phones to Smartphones
CAA Roadside APP
RosettaNet and ebXML: Betting on the Right eBusiness Standard
Peer-to-Peer Computing: Back to the Future
Upgrading the Economy: Industrial Policy and Taiwan's Semiconductor Industry
Managing in a "Small World Ecosystem": Lessons from the Software Sector
Trilogy (B)
Trend Micro (A): Responding to a Service Failure
Inktomi: Scaling the Internet
Low-k Dielectrics at IBM
A-CAT Corp. - Bang for the Bucks
Carrot or Stick? Getting Paid for Innovation at Tessera Technologies
Trilogy (C)
Semiconductor Manufacturing International Corporation: "Reverse BOT"
W.C. Wood Company (A)
Google's Android in 2013: An Increasingly Dynamic Landscape
Microsoft.NET (Abridged)
Qihoo 360: A Subversive Tiger in the Internet Jungle
How Virtuality Impacts the Way Teams Work
Twine Health
Living on Internet Time: Product Development at Netscape, Yahoo!, NetDynamics, and Microsoft
Microsoft.NET
Hewlett-Packard: Creating a Virtual Supply Chain (A)
Freqon--Buyer-Supplier Evolution?
The Case for 'Benevolent' Mobile Apps
SPECIALISTERNE: Sense and Details
An Exploratory Study on IS Capabilities and Assets in a Small-to-Medium Software Enterprise
Motive Communications, Spanish Version
Barry Riceman at NetD (A)
Vicinity Corp.: Turning Web Traffic into Store Traffic
Intevis: Brokering the Boundaryless Career
PlaceWare: Issues in Structuring a Xerox Technology Spinout
The Global Software Industry in 2007
Quantum Semiconductor, Inc.
Linux in 2004, Spanish Version
Intel NBI: Vivonic
Applied Materials
Shanzai! MediaTek and the
Scott Cook and Intuit
Web and IT Hosting Facilities, Technology Note
Donner Co., Spanish Version
Xerox: Outsourcing Global Information Technology Resources
Slouching Toward Broadband: Revisited in 2005
Everdream (B)
Netonomy
Syncra Systems
W.C. Wood Company (B)
Intuit, Inc.: From Products to Services in the Information Age
Global Software Piracy: Trends and Strategic Considerations
eBay Partner Network (B)
Ricardo Software
iPremier (B): Denial of Service Attack (Graphic Novel Version)
Stainless Steel Studios, Inc.
Ninth House: e-Learning Software
Semiconductor Manufacturing International Company in 2011
Microsoft Corp.: Office Business Unit
The TSMC Way: Meeting Customer Needs at Taiwan Semiconductor Manufacturing Co.
Intercon Japan
eBay (A): The Customer Marketplace
Selling Books Online in Mid-1998
Raychem Corp.: Interconnection Systems Division
Taiwan Taxi's iCall System: Realizing the Value of GPS-Dispatch Systems
Frost, Inc. (C)
BMW AG: The Digital Auto Project, An Interview with Chris Bangle, Head of Global Design, Video
Convergence 2008: Video Over the Internet
Red Hat and the Linux Revolution
Intel Labs (B): A New Business Model for Commercializing Research in Photolithography
Selling To Millennials With Online Reviews
Frost, Inc. (B)
Intel Labs (A): Photolithography Strategy in Crisis
United Electric Controls
Terra Lycos: Creating a Global and Profitable Integrated Media Company
Tower Software
eBay: Private Ordering for an Online Community
Microsoft Office 2000
Growth of Intel and the Learning Curve
Intel NBI: Radio-Frequency Identification
Open Market, Inc.: The E-Commerce Wars
Intel Research: Exploring the Future
AIC Netbooks: Optimizing Product Assembly
Microsoft Office 2007
PassAct, Inc.
Business-driven Research at IBM Research India
Prediction Markets at Google, Spanish Version
Powerchip Semiconductor Corporation
Alibris in 2004
Mitel Semiconductor
Taiwan Semiconductor Manufacturing Co.: Building a Platform for Distributed Innovation
STMicroelectronics E-Chain Optimization Project: Achieving Streamlined Operations Through Collaborative Forecasting and Inventory Management
Will Web Services Really Transform Collaboration?
Xerox (Hong Kong): Sales Activity Management Process (A)
BMW AG: The Digital Auto Project (B), Spanish Version
Firefly Network (A)
Microsoft Office: Finding the Suite Spot
Postgirot Bank and Provment AB: Managing the Cost of IT Operations
Open Text Corporation
WholesalerDirect
Oracle Corp.
Tactical NAV: Innovation in the US Army
Agile Software--I Want My WebTV!
Bang & Olufsen: Design Driven Innovation
Trilogy (A)
Amazon.com: Evolution of the e-Tailer
Tecnovate: Challenges of Business Process Outsourcing
VMware, Inc. (A)
Recorded Future: Searching the Web for Alpha
International Sourcing at Intercon
Back-Propagation of User Innovations: The Open Source Compatibility Edge
Prodigy Services Co. (A)
Frost, Inc. (A)
Inxight: Incubating a Xerox Technology Spinout
Model N, Inc.
i2 Technologies, Inc.
RealNetworks, Inc.: Converging Technologies/Expanding Opportunities
Improving the Product Development Process at Kirkham Instruments Corp.
Semiconductor Industry, 2002
BroadVision
M2 Universal Communications
Instant Messaging
PlanetAll
Linux vs. Windows
Dynamics of Samsung's Technological Learning in Semiconductors
OnStar: Not Your Father's General Motors
Regulating Broadband in Chile: The Debate Over Open Access
Flextronics International, Ltd., Chinese Version
Siemens AG: Global Development Strategy (A)
Siemens ShareNet: Building a Knowledge Network, Spanish Version
Enterprise IT at Cisco (2004), Chinese Version
Motorola, Inc.: Bandit Pager Project
Qualcomm in China (A)
WWWW--Who Will Win Wireless?
Siemens AG: Global Development Strategy (B)
AT&T's Transmission Systems Business Unit (A)
Wildfire
Micom Caribe (A)
Lucent Technologies: Global Supply Chain Management
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)
Last Mile of Broadband Access, Technical Note
Centel of Virginia
AT&T's Transmission Systems Business Unit (B)
AvantGo
Dialpad Communications (A)
Rise and Fall of Iridium, Spanish Version
Dialpad Communications (B)
BellSouth Enterprises: The Cellular Billing Project
Sun Microsystems, Inc. (B)
Hong Kong's National Information Infrastructure
Skype
It's More Than a Desk: Working Smarter Through Leveraged Office Design
Qualcomm in China (B)
BCPC Internet Strategy Team: Terry Maneri
Wildfire Communications, Inc. (A)
Siemens Rolm Communications, Inc.: Integrated Logistics Core Process Redesign (ILCPR)
Nortel: Re-Inventing Information Systems
Pacific Bell: Centrex Reengineering
TSAT A/S: Launching Telemetry and Low Rate Data Communications via Satellite
Digital Equipment Corp.: The Kodak Outsourcing Agreement (B)
Symbian: Setting the Mobility Standard
Taurus Telecommunications Corporation: A New Prepaid Phone Card
Case for Electronic Business Communities
Grupo IUSACELL (A), Portuguese Version
AT&T's Transmission Systems Business Unit (C)
MK Taxi: Private Chauffeur Service
U.S. Robotics, Inc.
CERNET: Managing Internet Growth in China
Motorola, Inc.: Bandit Pager Project (Abridged)
Lucent Technologies: Provisioning and Postponement
Nokia Telecommunications: Redesign of International Logistics
China's Telecommunications Sector
Research In Motion: The Mobile OS Platform War
Nokia Corp.: Innovation and Efficiency in a High-Growth Global Firm
UCB (A): Managing Information for Globalization and Innovation
Electronic Commerce: Trends and Opportunities
Hanging Up the (Old) Phone: IP Communications in 2004
Cisco Systems, Inc., Video
Teradata Data Mart Consolidation Return on Investment at GST
Bharti Airtel (B)
Worldwide Web and Internet Technology, Technology Note
Dubai Internet City: Serving Business
Trouble at Tessei
Google Car
Whirlpool Corporation: Reversing Logistics
Successfully Navigating the Turbulent Skies of a Large-Scale ERP Implementation
Federal Express: Quality Improvement Program
Singapore Leadership: A Tale of One City
eShip-4U
DR Corporation
Frontier Airlines, Inc. (A) (Condensed)
Note on the U.S. Freight Transportation Industry
Federal Express: The Money Back Guarantee (A)
NoVeggie Inc.
Indore City Bus Transport Service (B)
Burlington Northern (A)
Dubai Ports Authority (A), Spanish Version
Excel Logistics Services
Dubai Ports Authority (B)
Transportation National Group
COSCO
Ventramex and the Mexican Peso Crisis
Adani Agri Logistics Limited: Blocking the Grain Drain
ChemBright, Inc.
Transland Shipping: Dealing with Cross-Border Logistics Barrier
Federal Express: The Money Back Guarantee (B)
Federal Express: The Money Back Guarantee (C)
Thinking Outside 'the Box': Designing a Packaging Take-Back System
Hong Kong TradeLink: News from the Second City
Nissan Canada Inc.
Federal Express: The Money Back Guarantee (E)
Halloran Metals
Totalline Transport
Federal Express: The Money Back Guarantee (D), Spanish Version
Grocery Gateway: Customer Delivery Operations
Burlington Northern (B)
FedEx and Environmental Defense: Building a Hybrid Delivery Fleet
Indore City Bus Transport Service (A)
Information Technology at COSCO
Powell Logistics Inc.
Hong Kong's Container Truckers: The Mid-Stream Fee Dispute
Untangling the Knots in the New Silk Route
Smart Supply Chain for a Smart Product: Micro Compact Car Smart GmbH
Burlington Northern Railroad: Striving for Exceptional Service, Video
Eurasia International: Total Quality Management in the Shipping Industry
Taste of Frankenmuth: A Town in Michigan Thinks About Word-of-Mouth Referral, Spanish Version
Abercrombie & Kent
Rosenbluth International and Biztravel.com
Lumière: Supporting a Virtual Workspace on the Cloud
Blockchain: A New Solution for Supply Integrity
San Francisco International Airport and Quantum Secure's SAFE for Aviation System, Spanish Version
United Airlines: More Out-and-Back Flying?
Irregular Operations, Video
United Airlines Operations, Video
Ferrero Group: Securing Supply for Hazelnuts
Haiti Hope: Innovating the Mango Value Chain
Sarda Farms: From Cows to Consumers
Deflategate and the National Football League
TSG Hoffenheim: Football in the Age of Analytics
Bayern Munich in China
Is it all a game? Understanding the principles of gamification
America's Cup in 2013: Oracle Team USA vs. Emirates Team New Zealand (A)
Mahendra Bapna and Technology Education in India
Higher Education and the Digital Revolution: About MOOCs, SPOCs, Social Media, and the Cookie Monster
Innovation @ ENEL: From Monopoloy Power to Open Power
WaterCo Customer Information and Billing System (B)
WaterCo Customer Information and Billing System (A)
Building Smart Neighborhoods at Bouygues
E-Business Transformation in the Banking Industry: The Case of Citibank
RBC: Mobile Wallet
CCD: Soya Cooperatives March into Branding
Breakfast at the Paramount
Food Truck Forecaster
Pal's Sudden Service-Scaling an Organizational Model to Drive Growth
Improving Access at VA
Calgary Drop-In Centre: Donor Information System
Hacking Bureaucracy: Reimagining California's Food Stamp Program in the Digital Age
3M Canada: The Health Care Supply Chain
Saint Elizabeth: Innovation in Health Care
Model Blood Bank, Indore: Supply Chain Management
Oliver's Diner
Starbucks Canada: The Mobile Payments Decision
A Late Night at The Virginian Restaurant
A Late Night at The Virginian Restaurant: Model Documentation and Guide
Asian Grill: Finding the Optimal Table Mix
Building the Digital Manufacturing Enterprise of the Future at Siemens
Solid as Steel: Production Planning at thyssenkrupp
Nissan: Recovering Supply Chain Operations
Greendust: Revolutionizing the Returns Process
3D Printing at Imaginarium: If You Think It, We Can Build It
Levi Strauss & Co.: Driving Adoption of Green Chemistry
Three-Dimensional (3D) Printing: Jolts on Supply Chain Management and the Chinese Manufacturing Industry
American Automobiles Limited: Production Planning
Benevento Foods: When the Rubber Hits the Dough
Finding the Path to Operational Excellence at ZENI
ABC Shipyard: The Facility Layout
Getting Past the Hype About 3-D Printing
Mass Customization in Haifei Bus Company
Alnylam Pharmaceuticals: Building Value from the IP Estate (B)
EMMICO: How to Establish Economic Order Quantity
adidas Russia/CIS and the Russian Crisis: Retrench or Double Down (B)
Sattva eTech: Managing Uncertainties in the Project Network
EMMICO: How to Improve Inventory Turns
Art of the Possible or Fool's Errand? Diffusion of Large-Scale Management Innovation
SATTVA eTECH: Challenges in Embedded New Product Development
Ace Designers - Competing Through Process Improvement
adidas Russia/CIS and the Russian Crisis: Retrench or Double Down (A)
Medium in 2015: A New Form of Networked Publishing
Recruit Japan: Harnessing Data to Create Value
Creativity in Design: Experimenting and Innovating at teamLab Japan
Estimating Cisco's Future Cash Flows
Cloud Syzygy Technologies: Cloud-Based Computing
Recruit Japan: Harnessing Data to Create Value (Abridged)
BandPage (A)
Parentune.com: Partnering Parents
HCL's Digital Open Innovation: Enhancing Business Model Effectiveness through Talent and Customer Acquisition, Development, and Retention
The Internet of Things (IoT): Shaping the Future of e-Commerce
Royal FloraHolland: The Dutch Floriculture Supply Chain
AtMyDoorsteps.com: Breaking Ground in Online Grocery Market in India
Snapdeal: A Nightmare or a Benefit in Reverse Logistics?
Wearing Safe: Physical and Informational Security in the Age of the Wearable Device
A. Lange & Sohne
Bringing New High-Technology Products to Market: Six Perils Awaiting Marketers
Wikimedia Foundation in 2015: Changing How Humans Share Knowledge
Qualcomm and Intel: Evolving Strategies in the Mobile Chipset Industry in 2014
Box in 2015 (B): Entering the Next Phase
Virsto (A)
Virsto (B)
Google and Android in 2015 (C): Looking Towards the Future
Fasten: Challenging Uber and Lyft with a New Business Model
Bollore Logistics Canada and the Use of Incoterms in International Maritime Shipping
uberPOOL
Ditto
First Direct (A)
Profiling at National Mutual (B) (Abridged)
Profiling at National Mutual (C)
First Direct (B)
Fiserv Takes on the E-Billing Market
ACTonline: ACTDirect's Electronic Banking System
IIF and QuaTeams Creating a Custom CRM
Profiling at National Mutual (A)
Evergreen Investments: Mobile CRM (A)
Royal Bank of Canada in Thailand
ING DIRECT USA: Facing the Future
Brown's Lobster Pounds
Virtual Vineyards
Manville Corp. Fiber Glass Group (B)
Web Analytics at Quality Alloys, Inc.
OTISLINE (A)
Paul Chesler, Director, Quality Assurance
Connecticut Spring and Stamping Corp. (A)
Allstate Chemical Co.: The Commercialization of Dynarim
Wainwright Industries (A): Beyond the Baldrige
A Giant Among Women
Connecticut Spring and Stamping Corp. (B)
Liz Claiborne, Inc. and Ruentex Industries Ltd. (Abridged)
Alto Chemicals Europe (B)
Chaparral Steel (Abridged)
Southwire: Beyond 2000
Proteome Systems Ltd.
Milcom: An External Partnership to Commercialize Military Technologies
Institut Pasteur
Venture Law Group (C)
Benetton (A), Spanish Version
www.springs.com
Frontgate Catalog
Reaching the Bottom: UniGlobe's Small Local Stores Dilemma
Henkel Iberica (B)
Liz Claiborne, Inc. and Ruentex Industries Ltd.
Quick Response in the Apparel Industry
Dell Inc.'s Production System
Cybersmith
Ford Motor Co.: Dealer Sales and Service
Habitat for Humanity London: The Challenge of Growth
Michaels Craft Stores: Integrated Channel Management and Vendor-Retailer Relations
Lifefont: The Case for RetailDriver, Spanish Version
TV-Home Shopping Wars: QVC and Its Competitors
Xerox (Hong Kong): Sales Activity Management Process (B)
Microsoft CarPoint
Fotolia N.A.: Acting like a Start-Up in a Mature Industry
Nivea (B), Spanish Version
The Mitchell Family and Mitchells/Richards, Spanish Version
Living Proof: Are We a Technology Company or a Beauty Company?
Supply Chain Optimization at Hugo Boss (B) - The M-Ratio, Spanish Version
Virgin.com
Clothes 'R' Us Point-of-Sale Initiative: Managing IT Programs
Collaborative Filtering, Technology Note
Paul Revere Insurance Co. (A)
Travelers Bond Construction Services Redesign
Woodland Partners: Field of Dreams?
Thomas Weisel Partners (A)
Call Center Design for Lion Financial Services
QuickenInsurance: The Race to Click and Close (A)
Morgan Stanley Dean Witter Private Client Services
QuickenInsurance: The Race to Click and Close (B)
GM Powertrain
Carrier and GE Industrial Systems: A Supply Chain Partnership
BYD Company, Ltd.
Spir-it, Inc. (B): Managing People
Taking on the Challenge of IT Management in a Global Business Context: The Alcan Case - Part B
Dayton Electric Corp.
Taking on the Challenge of IT Management in a Global Business Context: The Alcan Case - Part A
Online Reverse Auctions: Common Myths versus Evolving Reality
Chiron Corp.
Vertex Pharmaceuticals: R&D Portfolio Management (A)
Nucleon, Inc.
Central Parking
Creating Auctionwire
National Logistics Management
Jamcracker: Pivot Path
Competition Between the Professions: Law Firms vs. Accounting Firms
Laura Ashley (A): A New CEO Takes Charge
Bloom The Flower Co.
Activision: The 'Kelly Slater's Pro Surfer' Project
Real Value of "E-Business Models"
i2 TradeMatrix
Leveraging Internet Technologies in B2B Relationships
E-Enabled Closed-Loop Supply Chains
New Balance Athletic Shoes
Toward an Objective-Based Typology of E-Business Models
Pacific Dunlop China (A): Beijing
Nintendo: Disruptor Being Disrupted
Sears, Roebuck and Co. (B): Transformation
Safeway Manufacturing Division: The Manufacturing Control System (MCS) (A)
Herman Miller (B): Creating Innovation Streams
Wooqer: Making Business Social (B)
Li & Fung: Internet Issues (B)
Big Bazaar
Ford Argentina: Transforming a Global Industry in a Local Market
Blinds To Go: Invading the Sunshine State
Laura Ashley (D)
Xsigo Systems
Putnam Investments: Work@Home
Workplace Safety at Alcoa (B)
STEELSCREEN.com: Why IT is Not Everywhere in B2B and the Role of the CEO in 'IT'
Process Chain: A New Paradigm of Collaborative Commerce and Synchronized Supply Chain
Fabritek--1992
Executive Leadership and ITs Technical Details: Teaching Approach for Steelscreen.com and Beyond
Daewoo Shipbuilding and Heavy Machinery
Allegheny Ludlum Steel Corp. (Abridged)
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